FAQ

WHAT IS THE DIFFERENCE BETWEEN VIRGIN & PURE RAW?

VIRGIN HAIR

Our virgin hair quality is as good as our raw hair quality. This is by far the best virgin hair we found on the market. The hair bleaches evenly and we use it for most of our balayage wigs. The hair is super soft before and after coloring and can be bleached up to a level 10. This hair can last 3 years and more with proper care. If you are looking to get raw hair like quality with low maintenance, we recommend getting our Virgin hair. 

RAW HAIR

Our raw hair quality comes from different regions in South East Asia. This hair bleaches fast and evenly to achieve a clean 613 color. The hair is very soft after bleaching and has a beautiful natural glow/luster. This hair would be perfect for leave outs, tapes in and microlinks. The hair is thick and comes in different shades of black and brown in its natural state. This hair is handpicked from healthy hair donors, cleaned and wefted. This hair will last a lifetime with proper care. 

 

WHAT IS YOUR REFUND POLICY? 

We are happy to offer a full refund or exchange for any full price merchandise returned within 14 days of delivery, providing goods are in their original condition and accompanied with the rubber bands have not been removed from the bundles. If you have installed, washed or applied product to hair or closures provided by us we will not issue a refund as the items are now classed as beyond their original condition. Refunds normally take 7-10 working days to appear in your account.

All the bundles are machine sealed with rubber bands so we will be aware if these have been removed.

Proof of purchase is required with every refund or exchange.

PLEASE NOTE: Fees such as additional shipping charges, duties, customs, overdraft, interest, or any other fees charged by a third-party will NOT reimbursed. OUR ELECTRONICS AND SALE ITEMS ARE FINAL SALE NO REFUNDS OR EXCHANGES! ALL BUNDLES FOR EXCHANGES AND REFUND BUT NOT BE OPENED OR A REFUND WILL NOT BE PERMITTED. 

 

DO YOU OFFER BUY NOW PAY LATER OPTION ?

We currently offer CLEAR PAY 

Do you currently offer Paypal?

We do not currently offer paypal but we hope to add in the future.